Effective 30 July 2026
TailIQ Refund and Cancellation Policy
We want refund eligibility and subscription cancellation to be clear before you buy.
14-day refund request window
You may request a full refund within 14 days of an initial purchase or an accidental subscription renewal. A request does not guarantee approval: Paddle reviews each case and we may refuse suspected fraud, abuse, or repeated misuse. Mandatory consumer law in your location takes priority where it provides additional rights.
How to request
Use Refund and order help in your TailIQ account, the support link in your Paddle receipt, or Paddle Buyer Support. Use your payment email to find and select the relevant transaction. You may also email tailiq@outlook.com from your TailIQ account address. Never send a complete card number or security code. Approved refunds return to the original payment method.
Cancellation and access
Canceling a subscription stops future renewal and normally leaves Plus active until the paid period ends. An approved full refund ends the associated Plus entitlement; TailIQ does not delete the extension's local product data because of a refund.
Processing time
Refund review and payment-network processing times can vary. Paddle may need to approve a live refund and your bank or payment provider controls when the returned funds appear.