Effective 30 July 2026
TailIQ Refund and Cancellation Policy
We want refund eligibility and subscription cancellation to be clear before you buy.
14-day full refund
You may request a full refund within 14 days of an initial purchase or an accidental subscription renewal. We may refuse requests involving suspected fraud, abuse, or repeated misuse of the policy. Mandatory consumer law in your location takes priority where it provides additional rights.
How to request
Email tailiq@outlook.com from the address used for your TailIQ account. Include the product name and enough transaction information to identify the purchase. Never send a complete card number or security code. Paddle processes approved refunds to the original payment method.
Cancellation and access
Canceling a subscription stops future renewal and normally leaves Plus active until the paid period ends. An approved full refund ends the associated Plus entitlement; TailIQ does not delete the extension's local product data because of a refund.
Processing time
Refund review and payment-network processing times can vary. Paddle may need to approve a live refund and your bank or payment provider controls when the returned funds appear.